Last updated: 4 November 2026. Review this policy with a lawyer before launch.
We want every order to be worth what you paid. This page explains when you can get your money back and what we do when something goes wrong.
Before work starts
If you cancel a paid order before we have started it, we refund the full amount to the account you paid from.
After work starts
Once an article is written, a placement is arranged or service work has begun, the order cannot be refunded. If there is a problem with what we delivered, we fix it. For articles that means a round of edits; for services it means correcting the work so it matches the agreed scope.
If we cannot deliver
Sometimes a publisher declines an article or a site stops accepting posts. If we cannot place a post or complete a service, you choose one of two options for that item:
- A replacement on a site of similar quality and value, or
- A full refund for that item.
Removed links
Links removed within 6 months of going live are replaced at no cost under our replacement guarantee. See the terms for what the guarantee covers.
Monthly services
Monthly SEO can be cancelled at any time before the next month’s payment. The current month is not refunded once work has started, and you receive that month’s report.
How to ask for a refund
Write to us through the contact page with your order number. We reply within one working day. Approved refunds are sent within 10 working days, by the same method you used to pay.